RTC Phone Help

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FAQs

If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you informs us.

RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm. RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.

When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:

  • Name
  • Home telephone number
  • Cell phone number
  • Account number

If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)

EAS allows subscribers in one RTC exchange to call subscribers in another RTC exchange without a long distance charge. To make calls between RTC exchanges listed below, just dial the listed number without the area code.

Alexander (828)*

Arnegard (586)*

Douglas (529)

Emmet (337)

Garrison (463)

Keene (675)

Kenmare(385)

Makoti (726)

Mandaree (759)

Max (679)

New Town (627)

Norma (467)

Parshall (862)

Plaza (497)

Roseglen (743)

Ross (755)

Ryder (758)

Spencer (848)

Squaw Gap (565, 569)

Watford City (842, 444)*

* At this time, Alexander (828), Arnegard (586), and Watford City (842,444) are also able to call Williston (572, 774, 577) as a local call.

You’ve probably heard many times that switching to SmartHub is good for the environment by reducing paper use and saving trees. What you might not realize is just how beneficial SmartHub is in other ways.

SmartHub is a convenient way to access your RTC account and lets you manage all aspects of your account online or on your mobile device.

With SmartHub, you can pay your RTC bills online and receive your monthly statements from us by email, and pay them online with your financial institution in a safe and secure environment.

Not only can you use SmartHub to pay your RTC bills, you can use it to set bill reminders, and contact customer service with any services issues.

Creating a SmartHub account takes less than three minutes. Gain access to your SmartHub account online or on your mobile device with apps available for download for iOS and Android.

For more information on how to set up your free SmartHub account, follow the instructions below or call us at 888.862.3115.

How to Pay Your Bills Using SmartHub

  • To access SmartHub, go to RTC.coop and click on “Pay Bill” in the “My RTC” drop down menu at the top of the page.
  • If you were previously signed up for RTC E-Bill, just log-in using your E-Bill username and password.
  • If you were not signed up for E-Bill, click on the “New User” link at the bottom of the page and follow the instructions to sign up.

There is also a SmartHub app available for your smart phone and table computers. Once you are logged in to the SmartHub website click on links at the left to download the app for your particular device.

Provided with Fiber Optics

Your home phone service is provided with our state-of-the-art fiber optic network, and it requires A/C electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services, RTC will install, or have previously installed, the battery backup power at this location.

Where to Obtain Your Battery Backup 
RTC would like to ensure that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install a battery backup power for your home voice service, at no charge. The battery backup power source will also be replaced at no charge by RTC when needed.

What Your Backup Battery Can (and Can’t) Do for You 
The battery installed by RTC is a Backup unit and expected to last at least 8 hours on standby power. That means the backup battery should give you approximately 6 hours of talk time. If you live in a multiple dwelling unit (MDU), your backup battery may be in a shared location. If you live in a MDU and want to know where your battery backup is located, contact RTC for location information. In an MDU situation, voice talk time may vary. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers and other equipment will not run on a home phone backup battery. Our backup battery does not provide power to any cordless telephones. In the event of a power outage, your cordless phones will not work. To have voice service you will need a standard, corded phone hooked up to a phone jack.

Instructions for Proper Care and Use of Your Battery
RTC installs the battery according to manufacturer’s specifications. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. They will not last forever and should be replaced when your device starts to make a beeping sound, and/or the indicator light is no longer green. This indicates that the battery is depleted and must be replaced. You will need to contact RTC at 701-862-3115 when your battery needs to be replaced.

Contact Information for Battery Power Backup 
If you have any questions regarding your battery power backup, please contact RTC at 701-862-3115 or email us at service@restel.com.

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