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FAQs

If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you informs us.

RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm. RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.

When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:

  • Name
  • Home telephone number
  • Cell phone number
  • Account number

If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)

You’ve probably heard many times that switching to SmartHub is good for the environment by reducing paper use and saving trees. What you might not realize is just how beneficial SmartHub is in other ways.

SmartHub is a convenient way to access your RTC account and lets you manage all aspects of your account online or on your mobile device.

With SmartHub, you can pay your RTC bills online and receive your monthly statements from us by email, and pay them online with your financial institution in a safe and secure environment.

Not only can you use SmartHub to pay your RTC bills, you can use it to set bill reminders, and contact customer service with any services issues.

Creating a SmartHub account takes less than three minutes. Gain access to your SmartHub account online or on your mobile device with apps available for download for iOS and Android.

For more information on how to set up your free SmartHub account, follow the instructions below or call us at 888.862.3115.

How to Pay Your Bills Using SmartHub

  • To access SmartHub, go to RTC.coop and click on “Pay Bill” in the “My RTC” drop down menu at the top of the page.
  • If you were previously signed up for RTC E-Bill, just log-in using your E-Bill username and password.
  • If you were not signed up for E-Bill, click on the “New User” link at the bottom of the page and follow the instructions to sign up.

There is also a SmartHub app available for your smart phone and table computers. Once you are logged in to the SmartHub website click on links at the left to download the app for your particular device.

To report an immediate technical issue regarding closed captioning, please contact RTC at:

PHONE: 1.800.822.3311
FAX: 1.701.862.3008
EMAIL: rtc@restel.com

Written closed captioning complaints may be sent to:

MAIL: RTC
Attn: Brooks Goodall, Chief Operations Officer
PO Box 68
Parshall, ND 58770-0068

FAX: 1.701.862.3008

EMAIL: rtc@restel.com

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