RTC Phone Help
Directory Assistance
80¢ per call
Dial 411 to get any number anywhere in America and get connected. It is a quick and easy way to get:
Local listings
National listings
Canadian listings
800 numbers
Toll charges may apply to calls connected outside your service area. Local call completion may not be available in all areas.
Telephone Directory
Prices Vary
The Northwest North Dakota Telephone Directory is the official directory for RTC’s service area. RTC subscribers receive a FREE copy in the mail in the late summer. The book is a good resource for any questions about your cooperative and the services RTC offers.
Directory Listings
RTC subscribers are automatically listed in the telephone directory. Your first listing in the directory is free. Additional directory options include:
Unpublished Number Your telephone number is not listed in any telephone directory and no one calling Directory Assistance will get your number.
Administration Fee: $10.00
Monthly Charge: $1.00
Unlisted Number Your telephone number is not listed in any telephone directory, but anyone calling Directory Assistance can get your number.
Administration Fee: $10.00
Monthly Charge: $ .50
Extra Listing If you would like your phone number listed under two different names, you can get an Extra Listing. For Example, you and your roommate would both like your names listed with the same phone number.
Administration Fee: $10.00
Monthly Fee: $1.00
Foreign Listing A Foreign Listing allows you to have your number listed in a directory other than the directory of your local telephone provider. For example, you live in Plaza and you also want your number listed under Berthold.
Administration Fee: $10.00
Monthly Fee: $2.00
Telephone Relay Service
Contact RTC Partners
For information on North Dakota’s Relay Service visit their website at www.relaynorthdakota.com or call them at 701.328.2300. For information on North Dakota’s Interagency Program for Assistive Technology (IPAT) visit their website at ndipat.org or call them at 1.800.895.4728.
For information on Montana’s Relay Service visit their website at montanarelay.mt.gov or call them at 1.800.833.8503.
Do Not Call Registry
Call 1-888-382-1222
To address consumer concerns about unwelcome telemarketing calls, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a national Do Not Call Registry. The registry applies to all telemarketers (with the exception of certain non-profit and political organizations) and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry.
Your registration will not expire. Telephone numbers placed on the National Do Not Call Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. Read more about it at http://www.ftc.gov/opa/2008/04/dncfyi.shtm.
The Do Not Call Registry will not prevent all unwanted calls. It does not cover the following:
Calls from organizations with which you have established a business relationship;
Calls for which you have given prior written consent;
Calls which are not commercial or do not include unsolicited advertisements;
Calls by or on behalf of tax-exempt non-profit organizations.
Consumers may register their residential telephone number on the national Do Not Call Registry at no cost by telephone or on the Internet. To register by telephone, consumers may call 1-888-382-1222. For TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at https://www.donotcall.gov/. Inclusion of your telephone number on the national Do Not Call Registry will be effective within 30 days following your registration. Please be aware that if you have a wireless phone, you may also register the wireless phone number on the registry.
FAQs
If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you informs us.
RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm. RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.
When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:
- Name
- Home telephone number
- Cell phone number
- Account number
If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)
EAS allows subscribers in one RTC exchange to call subscribers in another RTC exchange without a long distance charge. To make calls between RTC exchanges listed below, just dial the listed number without the area code.
Alexander (828)*
Arnegard (586)*
Douglas (529)
Emmet (337)
Garrison (463)
Keene (675)
Kenmare(385)
Makoti (726)
Mandaree (759)
Max (679)
New Town (627)
Norma (467)
Parshall (862)
Plaza (497)
Roseglen (743)
Ross (755)
Ryder (758)
Spencer (848)
Squaw Gap (565, 569)
Watford City (842, 444)*
* At this time, Alexander (828), Arnegard (586), and Watford City (842,444) are also able to call Williston (572, 774, 577) as a local call.
You’ve probably heard many times that switching to SmartHub is good for the environment by reducing paper use and saving trees. What you might not realize is just how beneficial SmartHub is in other ways.
SmartHub is a convenient way to access your RTC account and lets you manage all aspects of your account online or on your mobile device.
With SmartHub, you can pay your RTC bills online and receive your monthly statements from us by email, and pay them online with your financial institution in a safe and secure environment.
Not only can you use SmartHub to pay your RTC bills, you can use it to set bill reminders, and contact customer service with any services issues.
Creating a SmartHub account takes less than three minutes. Gain access to your SmartHub account online or on your mobile device with apps available for download for iOS and Android.
For more information on how to set up your free SmartHub account, follow the instructions below or call us at 888.862.3115.
How to Pay Your Bills Using SmartHub
- To access SmartHub, go to RTC.coop and click on “Pay Bill” in the “My RTC” drop down menu at the top of the page.
- If you were previously signed up for RTC E-Bill, just log-in using your E-Bill username and password.
- If you were not signed up for E-Bill, click on the “New User” link at the bottom of the page and follow the instructions to sign up.
There is also a SmartHub app available for your smart phone and table computers. Once you are logged in to the SmartHub website click on links at the left to download the app for your particular device.
Provided with Fiber Optics
Your home phone service is provided with our state-of-the-art fiber optic network, and it requires A/C electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services, RTC will install, or have previously installed, the battery backup power at this location.
Where to Obtain Your Battery Backup
RTC would like to ensure that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install a battery backup power for your home voice service, at no charge. The battery backup power source will also be replaced at no charge by RTC when needed.
What Your Backup Battery Can (and Can’t) Do for You
The battery installed by RTC is a Backup unit and expected to last at least 8 hours on standby power. That means the backup battery should give you approximately 6 hours of talk time. If you live in a multiple dwelling unit (MDU), your backup battery may be in a shared location. If you live in a MDU and want to know where your battery backup is located, contact RTC for location information. In an MDU situation, voice talk time may vary. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers and other equipment will not run on a home phone backup battery. Our backup battery does not provide power to any cordless telephones. In the event of a power outage, your cordless phones will not work. To have voice service you will need a standard, corded phone hooked up to a phone jack.
Instructions for Proper Care and Use of Your Battery
RTC installs the battery according to manufacturer’s specifications. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. They will not last forever and should be replaced when your device starts to make a beeping sound, and/or the indicator light is no longer green. This indicates that the battery is depleted and must be replaced. You will need to contact RTC at 701-862-3115 when your battery needs to be replaced.
Contact Information for Battery Power Backup
If you have any questions regarding your battery power backup, please contact RTC at 701-862-3115 or email us at service@restel.com.
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SUMMER AND WINTER DISCONNECT PLANS
Phone : $30
Internet : $25
TV : $30
(TV Fee Waived when placing phone on disconnect plan at the same time)
Our seasonal disconnect plans work well for customers needing their RTC services disconnected during the summer or winter. When you go on a disconnect plan your telephone number will be saved and listed in the new directory and your Internet username will also be saved. For the following one-time fees your services will be disconnected when you contact us and they will be automatically reconnected on November 1 for summer disconnects or May 1 for winter disconnects. Please contact us if you would like to reconnect your services prior to these dates.
Please note: You will need to know your account security password when you call to place your account on a disconnect plan and when you call to reconnect.