HAVING TROUBLE WITH YOUR RTC TV?
Bob, IPTV Specialist, shares a few things to try at home before you call RTC.
Text-to-Speech TV Set Top Boxes
RTC makes television accessible to the visually-impaired with text-to-speech on compatible set top boxes.
Highlighted text is played audibly from the following functions:
- Program guide program titles
- Program information and descriptions
- Set Top Box menu commands
Contact RTC customer service to request the audible navigation client for your set top box.
Remote Control Instructions
If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you informs us.
RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm. RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.
When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:
- Home telephone number
- Cell phone number
- Account number
If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)
You’ve probably heard many times that switching to SmartHub is good for the environment by reducing paper use and saving trees. What you might not realize is just how beneficial SmartHub is in other ways.
SmartHub is a convenient way to access your RTC account and lets you manage all aspects of your account online or on your mobile device.
With SmartHub, you can pay your RTC bills online and receive your monthly statements from us by email, and pay them online with your financial institution in a safe and secure environment.
Not only can you use SmartHub to pay your RTC bills, you can use it to set bill reminders, and contact customer service with any services issues.
Creating a SmartHub account takes less than three minutes. Gain access to your SmartHub account online or on your mobile device with apps available for download for iOS and Android.
For more information on how to set up your free SmartHub account, follow the instructions below or call us at 888.862.3115.
How to Pay Your Bills Using SmartHub
- To access SmartHub, go to RTC.coop and click on “Pay Bill” in the “My RTC” drop down menu at the top of the page.
- If you were previously signed up for RTC E-Bill, just log-in using your E-Bill username and password.
- If you were not signed up for E-Bill, click on the “New User” link at the bottom of the page and follow the instructions to sign up.
There is also a SmartHub app available for your smart phone and table computers. Once you are logged in to the SmartHub website click on links at the left to download the app for your particular device.
To report an immediate technical issue regarding closed captioning, please contact RTC at:
Written closed captioning complaints may be sent to:
Attn: Brooks Goodall, Chief Operations Officer
PO Box 68
Parshall, ND 58770-0068
SUMMER AND WINTER DISCONNECT PLANS
Phone : $30
Internet : $30
TV : $30
(TV Fee Waived when placing phone and internet on disconnect plan at the same time)
Our seasonal disconnect plans work well for customers needing their RTC services disconnected during the summer or winter. When you go on a disconnect plan your telephone number will be saved and listed in the new directory, your internet username will also be saved, and you do not have to turn in any TV set top boxes. For the listed one-time fees your services will be disconnected when you contact us and they will be automatically reconnected on November 1 for summer disconnects or May 1 for winter disconnects. Please contact us if you would like to reconnect your services prior to these dates.
Please note: You will need to know your account security password when you call to place your account on a disconnect plan and when you call to reconnect.